Clinical Consultant wanted immediately: APPLY HERE

Clinical Consultant wanted immediately: APPLY HERE

Sandton, Gauteng 2196

Job Description

The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.

Qualifications

Provide Counselling Services

Provide counselling, coaching and guidance related to the unique challenges faced by the client
Schedule follow up counselling appointments with the client in order to provide continued counselling and support
Manage longer-term telephonic counseling cases referred by the inbound EAP team

Provide Group Interventions

Have the ability to refer the client to other support structures with the aim of holistic support

Administration management

Log case notes on all interactions with clients on the applicable systems
Accurate and proficient administration

Quality management and improvement

Ensure all quality measures and feedback are adhered to
Telephonic quality measures are met and continuously improve interactions and processes

PERSON DETAILS: WORK EXPERIENCE REQUIRED

Minimum of 5 years Employee Assistance Programmes experience
Minimum 5 years of counselling experience

PREFERRED

Telephonic counselling experience

EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY REQUIRED

Qualified social worker, psychologist or registered counsellor
Registered with the relevant professional body

PREFERRED TECHNICAL SKILLS OR KNOWLEDGE REQUIRED

Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Good data entry and typing skills
Knowledge of administration skills and processes

PREFERRED

Some experience in a call centre or customer service environment

Additional Information
Accountability
Action orientated
Collaborative
Communication
Business writing skills
Manage complexity
Problem-solving skills
Decision thinking
Encourages engagement
Resilient and adaptive
Resourceful
Demonstrates self-awareness
Purpose-driven
Significance and values orientated. Apply Now

Source: ijobs

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